Refund policy

Refund Policy for Prept Meals

At Prept Meals, our primary goal is to provide you with delicious and nutritious meals that meet your dietary preferences and requirements. We understand that there may be instances where you are not completely satisfied with your order, and we want to ensure a fair and transparent refund policy for our valued customers.

1. Satisfaction Guarantee: We strive to deliver high-quality meals, but if you are not satisfied with your order for any reason, we are happy to offer you the following options:

2. Store Credit: If you are not satisfied with your meals, we can provide you with store credit. This store credit can be used towards future orders with us. We believe that this option allows you to give us another chance to meet your expectations and continue enjoying our meals.

3. Cancellation Deadline: To be eligible for a refund or store credit, it is essential to cancel your order or subscription before the designated deadline. The cancellation deadline is Thursday at 5:00 PM (local time) before your scheduled delivery or pickup date. Orders that are not canceled before this cutoff time will not be eligible for a refund.

4. Refund Process: If you cancel your order or subscription before the Thursday at 5:00 PM cutoff, we will process your refund promptly. You can expect the refunded amount to be returned to the original payment method used for the purchase. Alternatively, if you prefer, we can provide you with store credit instead of a refund.

5. Contact Us: If you wish to cancel your order or subscription, or if you have any concerns or questions regarding our refund policy, please don't hesitate to contact our customer support team. You can reach us through 877-674-3303 or at daryl@eatpreptmeals.com. We are here to assist you and ensure your satisfaction.

Please Note:

  • Refunds or store credits will only be provided for orders canceled before the Thursday at 5:00 PM cutoff.
  • Any special promotions, discounts, or coupon codes applied to your order will be factored into the refund or store credit amount.
  • Refunds may take a few business days to process, depending on your payment method and financial institution.

We appreciate your trust in Prept Meals, and we are committed to delivering exceptional meals and service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Thank you for choosing Prept Meals for your meal prep needs.

Sincerely,

Daryl Yong 
Prept Meals 
877-674-3303