FAQ & Help Center
Get answers to frequently asked questions here. If your question isn't answered, or need further assistance, use the contact form below.
Contact form
Is your food organic/grass-fed/wild-caught?
Our seasonal menu is thoughtfully crafted to bring you the best nature has to share, featuring an amazing selection of organic produce, grass-fed meats, and wild-caught seafood wherever possible. While not every item in our kitchen is organic, we prioritize organic ingredients where it truly makes a difference in quality and taste. For some of our sauces and certain produce items, we choose the best available options that meet our high standards. Rest assured, we never use anything in our cooking that you wouldn't find in a discerning home cook's pantry. Our commitment is to provide you with meals that are not only delicious but also made with integrity and care.
Do your meals contain seed oils?
Your health is our top priority, which is why we cook with heart-healthy oils like Organic Coconut Oil, Extra Virgin Olive Oil, Avocado oil and Grass fed, biodynamic Ghee. No seed oils here – just the good stuff.
Are you Gluten-Free?
Our menu is crafted with a focus on gluten-free eating, preparing every dish without added gluten or wheat products. While designed for those with gluten sensitivities, we take great care in our preparation process. Our aim is to offer delicious, worry-free meals that cater to a gluten-free lifestyle, always keeping your health and satisfaction at heart.
Are you Dairy-Free?
While not all our meals are dairy-free, we offer a variety of delicious options that are. You can easily filter our menu to show only dairy-free meals, making it simple to find dishes that work for you.
Allergy Friendly?
We take allergies seriously and aim to accommodate as many dietary needs as possible.. While we strive for a controlled environment, please note that our shared commercial kitchen processes common allergens, including nuts, wheat, eggs, soy and more.
Feel free to reach out if you have specific concerns!
Remember, we're here to make your mealtime not just easier, but also delightful. If you have any more questions, or just want to chat about your favorite dish, don't hesitate to get in touch.
Is my food delivered hot or cold?
All meals are prepared and delivered chilled, packed on ice to maintain food safety and freshness. We do not offer hot meals — our meals are designed for you to store, then heat at home according to the included instructions.
Do you provide utensils, napkins, or dining supplies?
No. We do not include utensils, napkins, plates, or any dine-in supplies with your order, and we do not offer a location for eating on-site. Prept Meals is a delivery-only meal prep service designed for you to enjoy in your own kitchen.
Can I pick up or eat at your location?
We are a delivery-only service with no dine-in or seating area. All orders are delivered directly to you for at-home preparation and enjoyment.
How do I order?
Ordering with us is as simple as can be. Select a meal plan that suits your needs. Then proceed to checkout, enter your delivery details and purchase.
You will receive a text from us with the menu asking for your meal selection in which you simply respond with your choices!
How do I select my meals from the menu?
We like to keep things personal and easy. Every week, we’ll send you a text blast with our rotating weekly menu. To select your meals, simply respond to our text with your choices. No apps, no logging in – just a quick text back, and you're all set for a week.
What happens if I don't make a meal selection in time?
No worries if you miss the cutoff! When you don't make a meal selection in time, we've got you covered with our "Chef's Choice." This means we'll send you an even spread of all the menu items available for that week by default. It’s a fantastic way to enjoy a variety of flavors and nutrients, and you might discover a new favorite!
Can I pause my subscription?
We understand life can be as unpredictable as it is beautiful. If you need to pause your subscription for any reason, just message us the week you’d like to pause before the weekly cutoff time. You're always in control.
How do I cancel?
We'd hate to see you go but if you need to cancel your subscription for any reason, just message us before the weekly cutoff time.
Delivery FAQ's
When will I receive my order?
You will receive a text message from your delivery driver 24-48 hours before your delivery time, with an ETA. You will also receive a confirmation message once your meals are delivered.
Our Delivery windows are Sunday AM/PM & Monday AM
Is my food delivered hot or cold?
All meals are prepared and delivered chilled, packed on ice to maintain food safety and freshness. We do not offer hot meals — our meals are designed for you to store, then heat at home according to the included instructions.
Do you provide utensils, napkins, or dining supplies?
No. We do not include utensils, napkins, plates, or any dine-in supplies with your order, and we do not offer a location for eating on-site. Prept Meals is a delivery-only meal prep service designed for you to enjoy in your own kitchen.
Can I pick up or eat at your location?
We are a delivery-only service with no dine-in or seating area. All orders are delivered directly to you for at-home preparation and enjoyment.