Contact Us

Answers to frequently asked questions

Contact form

Is your food organic/grass-fed/wild-caught?

Our seasonal menu is thoughtfully crafted to bring you the best nature has to share, featuring an amazing selection of organic produce, grass-fed meats, and wild-caught seafood wherever possible. While not every item in our kitchen is organic, we prioritize organic ingredients where it truly makes a difference in quality and taste. For some of our sauces and certain produce items, we choose the best available options that meet our high standards. Rest assured, we never use anything in our cooking that you wouldn't find in a discerning home cook's pantry. Our commitment is to provide you with meals that are not only delicious but also made with integrity and care.

Do your meals contain seed oils?

Your health is our top priority, which is why we cook with heart-healthy oils like Organic Coconut Oil, Extra Virgin Olive Oil, Avocado oil and Grass fed, biodynamic Ghee. No seed oils here – just the good stuff.

Are you Gluten-Free?

Our menu is crafted with a focus on gluten-free eating, preparing every dish without added gluten or wheat products. While designed for those with gluten sensitivities, we take great care in our preparation process. Our aim is to offer delicious, worry-free meals that cater to a gluten-free lifestyle, always keeping your health and satisfaction at heart.

Are you Dairy-Free?

While not all our meals are dairy-free, we offer a variety of delicious options that are. You can easily filter our menu to show only dairy-free meals, making it simple to find dishes that work for you.

Allergy Friendly?

We take allergies seriously and aim to accommodate as many dietary needs as possible.. While we strive for a controlled environment, please note that our shared commercial kitchen processes common allergens, including nuts, wheat, eggs, soy and more.
Feel free to reach out if you have specific concerns!

Remember, we're here to make your mealtime not just easier, but also delightful. If you have any more questions, or just want to chat about your favorite dish, don't hesitate to get in touch.

How do I order?

Ordering with us is as simple as can be. Just hop onto our website eatpreptmeals.com , browse our mouth-watering menu for the week and select your meal. Once you've made your choices, proceed to checkout, enter your delivery details.

How do I select my meals from the menu?

We like to keep things personal and easy. Every week, we’ll send you a text blast with our rotating weekly menu. To select your meals, simply respond to our text with your choices. No apps, no logging in – just a quick text back, and you're all set for a week.

What happens if I don't make a meal selection in time?

No worries if you miss the cutoff! When you don't make a meal selection in time, we've got you covered with our "Chef's Choice." This means we'll send you an even spread of all the menu items available for that week by default. It’s a fantastic way to enjoy a variety of flavors and nutrients, and you might discover a new favorite!

When will my order arrive?

We believe in serving you the freshest meals possible! We cook your meals from scratch with the freshest organic ingredients on Sunday. After letting them chill overnight, we deliver them straight to your doorstep first thing on Sunday evenings or Monday morning. It doesn’t get fresher than that.

Can I pause my subscription?

We understand life can be as unpredictable as it is beautiful. If you need to pause your subscription for any reason, just message us the week you’d like to pause before the weekly cutoff time. You're always in control.

When do I have to submit my order by?

To ensure you get your meals fresh and on time, please submit your orders by 5pm on Wednesdays. This gives us the perfect amount of time to prepare and deliver your meals for the upcoming week.

How do I cancel?

We'd hate to see you go but if you need to cancel your subscription for any reason, just message us before the weekly cutoff time.