Terms & Conditions

Onboarding Terms and Conditions for Prept Meals

Welcome to Prept Meals! Please review the following terms and conditions before completing your purchase. By proceeding, you acknowledge and agree to these terms for your meal plan subscription:

  1. Weekly Recurring Plans
    • All meal plans are set to renew weekly.
    • Requests to skip a week or cancel your subscription must be submitted by Wednesday at 3:00 PM to avoid charges for the upcoming week.
  2. Monthly Subscriptions
    • No skips are cancellations are to be made with monthly subscriptions upon signup (due to the fact that it is too difficult to track credit on accounts with monthly subscriptions.
  3. Refund and Credit Policy
    • Charges made after Wednesday at 3:00 PM are non-refundable.
    • A credit for future meals may be issued at the discretion of the Prept Team if a cancellation request is submitted after the cutoff.
  4. Meal Selection Process
    • Meal selections are submitted via text message to 877-674-3303.
    • If no selections are submitted, meals will be curated based on availability and preferences noted during onboarding.
  5. Delivery Information
    • Deliveries occur on Monday morning or Sunday evening.
    • If no delivery preference is specified, Prept Meals will select a delivery day on your behalf.
    • Drivers will send a message with an estimated time of arrival (ETA) at the start of their route.
  6. Delivery Responsibilities
    • Customers are responsible for ensuring someone is available to receive the delivery and store the meals safely in refrigeration.
    • Prept Meals is not responsible for maintaining meal temperatures after delivery.
  7. Insulated Bag Fee

  • To maintain food safety and keep your meals fresh during delivery, all new  customers are charged a one-time, non-refundable fee of $4 for a Prept insulated bag (and accompanying ice pack) at sign up. This charge is applied automatically with your first order and will not be charged again as long as you continue using and returning your Prept insulated bag as instructed.


8. Allergen and cross-contact notice: Our meals are prepared in a shared commercial kitchen that handles common allergens, including milk, eggs, fish, crustacean shellfish, peanuts, tree nuts, wheat, soy, and sesame. While we follow food-safety and sanitation procedures and make reasonable efforts to prevent allergen cross-contact, we cannot guarantee that any meal is free from any allergen.
Ingredient and allergen information is provided for general informational purposes and may change based on supplier availability or recipe updates. Customers with food allergies or severe sensitivities should review the current ingredient and allergen information before ordering and should consult a qualified healthcare professional regarding their individual dietary needs.
By placing an order, you acknowledge that meals may be prepared in a facility where allergens are present and that there is a risk of unintended cross-contact. If you have a severe allergy, we recommend that you do not consume meals unless you have confirmed with us that the meal is appropriate for your needs.

 

By completing your purchase, you agree to the terms above. We’re thrilled to have you on board and can’t wait to deliver your fresh, healthy meals!